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Guarantee & Refund Policy

ITCertMaster.com provides excellent quality products designed to develop a better understanding of actual exams that candidates may face. We highly recommend that you try "free demo" of every product that we provide for free, so that you always remain sure of what you are buying.

We so thoroughly believe that our practice material works and will bring success for all of you.

 

Why ITCertMaster.com is Reliable? 

ITCertMaster.com can be your trustworthy source for various International certifications, because we have the following advantages: 

1. All the reference materials in ITCertMaster.com are compiled by experienced IT professionals and experts in each field who are familiar with latest exam test for years. So our products could cover most of the knowledge points and can help you get good result in the real examination.

2. ITCertMaster.com continues to update the question pool in accord with real exams, which is to ensure the high quality and high pass rate of our practice material. Also, ITCertMaster.com will inform the customers about the newest products in time so as to help you pass your exam easily with the most updated practice material. 

3. Service first, customer first! ITCertMaster.com will always accompany you during your preparation of the exams, so if you have any question, just contact us firstly, we will try our best to help you.

4. Full refund guarantee! Our complete coverage of knowledge points will help most of the candidates pass the exams easily, but in case you prepare with our products and do not pass the examination, we guarantee a full refund on your purchase. Our only aim is to assist you to pass the exam and bring you more benefits. 

 

In What Situation Can I Claim The Refund? 

In order to save ourselves from fraudulent refund claims and to serve our loyal customers perfectly, we have created a policy in this regard and we would like to share it openly with all our customers and visitors because it is for your own best interest.

Every ITCertMaster.com users are entitled with full refund if he/she fails the corresponding exam in 60 days after the purchase of our product, and Product Update/Exchange is guaranteed in 365 days after the purchase. 

Notice: The money back guarantee is not applicable in the following situations:

1. One fails the exam within 3 days after the purchase. Although our Question & Answers are complete enough for you to understand all the knowledge points, yet less than 3 days is too short a time to learn it well.

2. Corresponding exams only. We only ensure refund for those who buy our product yet fails the corresponding exams in 60 days.

3. In case you have downloaded and installed our product, do not attend the real test, we will not entertain any claims.

4. Free Exam Practice Material offered by us. (No matter fails or wrong choice.)

5. Orders out of date.

6. Different person. (Candidate's name is different from payer's name.)

 

How to Claim Refund or Exchange? 

If one wants to claim Refund/Exchange, our "Payment Refund Procedure" is quite simple and we will require following information from you:

1. Send us scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.

2. Send us Scanned copy of your Result/Score Report in PDF format.

For refunds you need to send all required information within 2 days after the test to [email protected]

It will be a repayment of the funds or you will be advised to procure a new other valid product that may help you to pass your exam. Be patient, we will deal with it in 7 days after your submit.

For those who do not want to exercise the right of claiming refund and want to exchange it for another valid training product have a special offer. ITCertMaster.com would like to Offers Two Free Exam practice material as compensation including original Purchase.

 

If other cases that are not on the list appear, ITCertMaster.com Reserves Final Interpretation Rights.

 

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